TRENDS

From the April 2006 issue of Communications News

Is VoIP the next target?

Although there has yet to be a recognized instance of a VoIP-coordinated denial-of-service (DoS) attack, at least one organization says it is only a matter of time before the technique becomes mainstream. The Communications Research Network’s (CRN) working group on Internet security has discovered a security loophole in voice-over Internet protocol applications, such as Skype and Vonage, that could give criminals operating on the Internet a better way of covering their tracks. The CRN says that VoIP applications could provide excellent cover for launching denial-of-service (DoS) attacks.

The scale of the DoS problem, where networks are brought down by flooding them with e-mail, is difficult to assess. Many attacks are simply not reported because organizations fear they may undermine client confidence in their security.

The number of “zombie” computers being used to action these distributed DoS attacks is another unknown, but estimates always range in the millions. Armies of zombie computers can be hired for relatively small amounts of money on the black market, and the attack command is usually given via instant messaging. Internet service providers (ISPs) are currently able to survey the instant message servers, and ascertain from the traffic where the control is coming from, where it is going and even anticipate an attack. If the control traffic were to be obfuscated, however, then catching those responsible for DoS attacks would become more difficult.

According to CRN, VoIP tools could offer good cover traffic for DoS attacks because VoIP runs continuous media over IP packets. The ability to dial in and out of VoIP overlays allows for control of an application via a voice network, making tracing the source of an attack almost impossible. In addition, proprietary protocols–intended to protect a company’s technology edge and prevent those ISPs who are also telephone companies from blocking the VoIP application–inhibit the ability of ISPs to track DoS activity. Encryption for user privacy, P2P and a super-peer system to assist with call routing and NAT/firewall traversal further obscure the command traffic.

“While these security measures are in many ways positive,” says CRN’s Jon Crowcroft, Marconi professor of communications systems at Cambridge University, “they would add up to a serious headache if someone were to use a VoIP overlay as a control tool for attacks. Although one could slowly shut down and patch or upgrade the exploited machines, it would be much harder to find affected computers and almost impossible to trace the criminals behind the operation.”

Crowcroft suggests that the loophole could be resolved if VoIP providers were to publish their routing specifications or switch over to open standards. These measures would not only allow legitimate agencies to track criminal misuse of VoIP, Crowcroft contends there is also a clear business case for their implementation. If VoIP providers were to interwork with instant messenger tools that now offer voice, they could stand to increase their market share. If the routing specifications were to be more transparent, those ISPs who are not telephone companies could traffic engineer for VoIP traffic, delivering a better quality of service to VoIP users.

One of the CRN’s key recommendations is for the establishment of a central database where companies and individuals can log attacks anonymously, thereby allowing the communications industry to assess the scale of the problem and identify patterns of attack.

Short Takes


iSCSI to school
The Spokane (Wash.) Public School District has deployed a SANRAD V-Switch to provide cost savings while responding effectively to growing storage capacity demands within the district. The district includes more than 3,000 teachers and a network of more than 10,000 computers. “We had teachers requesting terabytes of storage space just for themselves,” explains lead network administrator Kevin Mount, “but we knew we couldn’t continue to keep adding server after server to our Fibre Channel SAN.”

Elementary solution
Marshall BankFirst Corp., a bank holding company headquartered in Minneapolis, has purchased Elemental Security’s security-compliance management product to secure its network by automating security policy deployment, compliance monitoring and reporting. The company is rolling out the system across its multiple locations to its Windows XP desktops/laptops and Windows and Solaris servers. “Elemental ties in all of our information and gives us a central view of our security policies and our compliance with them,” says Tyler Brenden, director of IT infrastructure.
 

EVENTS


Interop, April 30-May 5, Las Vegas, includes educational programs and workshops, and the latest innovations in collaborative networking. www.interop.com

Globalcomm, June 4-8, Chicago, features a program and exhibitions focused on information and communications technology. www.globalcomm2006.com

Gartner IT Security Summit, June 5-7, Washington, helps enterprise security executives evaluate emerging technologies and future trends in information security. www.gartner.com

CSI Netsec, June 12-14, Scottsdale, is a network security conference that combines management topics with a technical focus. www.gocsi.com
 

The truth(?) on Linux management

In various studies, Microsoft and some analysts have claimed Linux has a higher total cost of ownership (TCO) than Windows. They attributed the difference mainly to higher system-management costs, and concluded that the higher TCO outweighed the lower license and acquisition costs for Linux.

In a new study of more than 200 Linux enterprises conducted for Levanta, however, Enterprise Management Associates (EMA) found that this perception is no longer accurate. Sophisticated management tools now allow Linux management to be fast, effective and inexpensive. With lower acquisition costs, Linux is now a cost-effective alternative to Windows, EMA says.

Study respondents represented a range of industries, with most organizations being small to midsize enterprises, earning less than $5 million in revenues, although 27% had revenues of more than $100 million. Most respondents had fewer than 500 employees, but almost 20% had more than 2,500 employees.

EMA analyzed the cost factors cited in previous studies and found the following:

Seventy-five percent of administrators using sophisticated tools can provision a Linux system in less than one hour; one-third can provision a system in less than 30 minutes. Most Linux administrators spend less than five minutes per server per week on patch management. Sophisticated management tools reduce this effort even further.


Most Linux
administrators spend
less than five minutes
per server per week on patch management.

Most respondents reported 99.99% or higher availability for their Linux systems. A significant number (17%) reported no downtime at all. In more than 60% of cases when problems occur in Linux environments, they are diagnosed and repaired in less than 30 minutes, more than eight times faster than the industry average.

Eighty-eight percent of enterprises with Linux and Windows spend less effort managing Linux; 97% say it is, at worst, the same for both systems. Respondents with sophisticated management tools all reported Linux management is the same or easier than Windows management. Enterprises with sophisticated management tools did not find any significant difference in storage-management effort or utilization for either Windows or Linux.

Salaries for combined Linux/Windows administrators are only marginally higher than for Linux-only administrators. Linux skills are readily available. Seventy-nine percent of enterprises spent nothing on Linux consulting, and 63% spent nothing on training.

For similar environments, Linux acquisition costs can be almost $60,000 less per server than Windows in software costs alone. Windows also incurs higher hardware costs. Linux tends to be more productive, as Linux administrators tend to manage more servers than Windows administrators, and Linux systems tend to handle greater workloads than Windows systems.

Seventy-five percent of Linux administrators spend less than 10 minutes per server per week managing security. With sophisticated management tools, this goes up to more than 85%. Ninety-five percent of Linux administrators with sophisticated tools spend less than 10 minutes per server per week managing viruses and spyware. Respondents strongly endorsed Linux as inherently less vulnerable.

One administrator who handles both Linux and Windows for a large entertainment software group said, “I see way less (virus) traffic for Linux than for Windows.” Another administrator for a major U.S. bank said he spends twice as much time on virus and spyware protection for Windows than for Linux. A large peripheral manufacturer spends 10% of its virus and spyware management effort on Linux, and 90% on Windows.

The MIS manager at a large city university with equal numbers of both platforms said, “It is a constant battle to get the Windows servers to work.” The MIS manager at a large state university stated simply, “Anything you need to do on Windows just takes more time than the same thing on Linux.”

This study found, at worst, a marginal difference in base resource costs between Linux and Windows. Linux becomes less expensive when taking into account the ability of Linux to support larger numbers of users, and the additional productivity of Linux administrators. Overall, resource costs for Linux environments are therefore likely to be lower than for Windows. In many cases, Linux is likely to be a significantly less expensive platform to acquire and maintain than Windows.

Short Takes


UC on campus
The University of Miami has deployed the Communité, a unified communications software product from Interactive Intelligence, to help reduce costs by maximizing infrastructure resources as a result of the product’s voice-over-IP and TDM hybrid deployment option. The university also reported increases in productivity as a result of enhanced applications, such as unified messaging and one-number find-me/follow-me. “We replaced our legacy PBX’s voice mail system to better meet the needs of our diverse and very large user community,” says chief security and network officer Stewart Seruya.

Security benefits
Benelogic LLC, a provider of online benefits administration, has chosen WatchGuard Firebox X appliances to secure its online environment and increase the performance of its internal network. Benelogic offers employers a Web-based, rule-driven method of handling employee benefits enrollment. The firm serves more than one million employees and users spread across 150 enterprises. “Segmenting our security zones, increasing the throughput capacity of our network and centralizing our technology management were three very distinct, overarching business goals, and examples of the kinds of projects we’ve been able to complete with WatchGuard,” says CIO Kendall Miller.
 

Five states in the lead

The state and local government information technology (IT) market does not have uniform habits when purchasing IT security technology. In fact, five states (Ohio, Michigan, Wisconsin, Washington and Massachusetts) invest between 30% and 70% more in security technologies at all levels of government than the average of the top 24 states.

That is the primary assessment of the State and Local Government Technology Investment Curve (TIC), a review of government purchasing behavior since 2000 conducted by CDW Government, a subsidiary of CDW Corp. The TIC maps all potential state, county and city government customers against five years of CDW-G customer data, and encompassing all 50 states, more than 100,000 products and 1,000 manufacturers.

State and local governments that understand the value of technology and its impact on the business of government display similar traits. These “ahead-of-the-curve” governments are cognizant of the risk-reward tradeoff, but tolerant of the risk and capable of managing it; have legislative and/or political support for IT agenda; have association or institutional support for IT education; and prioritize IT security expenditures across multiple product categories.

The initial installment of the TIC indexes core information-security purchases in network and security hardware, security software, and antivirus, antispyware and antispam software. Of the 24 most-active states in IT spending, five states have information-security investment profiles between 31% and 76% higher than the average. These “lead investor” states–Ohio, Michigan, Wisconsin, Washington and Massachusetts–demonstrate significant, committed investment in core information-security technologies at all levels of government, and over the entire time span of the assessment.

The TIC for security is a quantitative, relative index of information-security investment. Information security investment is a single component of the people, processes and technologies required to maintain a robust security profile.

Hazardous network gear

Environmentally friendly computers, servers and other networking products are on the way to American enterprises, which can thank (or blame) Japan and Europe for the change to products manufactured with fewer toxic materials.

The entire electronics assembly industry in Japan, the world’s top developer and manufacturer of electronic components, has already begun to pursue aggressively the removal of lead from the manufacturing process. The Japanese Electronic Industry & Technology Association is already developing manufacturing processes that eradicate lead from production and are well down the line investigating tin/bismuth/zinc alloy solders.

Now, American manufacturers must address legislation enacted by the European Union (EU), called “restriction on hazardous substance” (RoHS), not because U.S. law requires compliance but because they will not be able to sell into Europe unless their products meet RoHS requirements. The result is likely to be that products sold in the United States will be in compliance with the EU directive, as U.S. manufacturers opt not to produce different products for the two markets.

The EU directive on RoHS is just part of an ever-increasing push for more environmentally sound manufacturing policies. Launching around the same time in the European Union is the Waste from Electrical and Electronic Equipment Directive (WEEE), which covers the recyclability of equipment. Although there is little or no federal legislation similar to RoHS or WEEE in the United States currently, California has announced legislation effectively mirroring the EU directives.

Among the products affected are IT and telecommunications equipment, and electrical and electronic tools. The six substances banned by RoHS include cadmium, mercury, hexavalent chromium, polybrominated biphenyls and polybrominated diphenyl ethers, as well as lead.

Short Takes


Wi-fi growth
Despite concerns about security, coverage and the cost of their campus wireless networks, 70% of colleges surveyed by ACUTA, the Association for Communications Technology Professionals in Higher Education, are planning to expand or upgrade their wireless networks in the next six months. Another 17% are planning expansions or upgrades within 12 months.

ACUTA surveyed representatives of colleges and universities who attended the organization’s quarterly seminars in January, which focused on wireless network issues and network management. The survey respondents represented both public and private institutions, from small colleges to major universities.

At the surveyed colleges, 50% have wireless networks that cover just a few buildings or a portion of campus, and 27% have about half the campus covered. Only 23% have networks that cover the entire campus and some off-campus areas.

Security and coverage are the challenges most on the minds of the higher-education professionals who administer the wireless networks. Sixty percent of survey respondents said security poses a challenge, and 43% said coverage is an issue. Additionally, cost was cited as a challenge by 30% of respondents and management by 23%.